Job Summary:
We are seeking an experienced Technical Pre-Sales Engineer – Servers & Storage to take technical ownership of the server and storage components of our enterprise infrastructure solutions.
The Technical Pre-Sales Engineer is a specialist role: you will own the server and storage content of our solutions and proposals — from sizing and architecture through to Bills of Materials and tender technical compliance — and act as the technical authority on these technologies throughout the sales cycle. You should be fluent in how servers and storage integrate with virtualization, backup/DR and the wider data-centre environment, but your depth is in compute and storage, and you will draw on OEM and specialist resources for deep work in adjacent layers.
The candidate will work closely with the Sales and Technical teams to understand customer requirements, design appropriate technical solutions, prepare technical proposals and Bills of Materials (BOMs), conduct presentations and demonstrations, and provide technical support throughout the sales cycle.
Key Responsibilities:
- Key Responsibilities
- Customer Engagement & Solution Design
- Engage customers to understand business requirements, workloads, infrastructure constraints and future growth.
- Design enterprise server and storage solutions: platform selection, storage architecture, sizing, performance, redundancy and connectivity.
- Ensure server and storage designs integrate correctly with the customer's virtualization, backup/DR and data-centre environment.
- Perform capacity planning, workload sizing, performance analysis, configuration validation and growth planning.
- Conduct site visits and infrastructure assessments, including government and defense facilities.
- Evaluate and compare OEM server and storage platforms to recommend the most suitable and commercially competitive solution.
- Technical Documentation & Proposals
- Prepare High-Level and Low-Level Designs (HLD/LLD), solution architectures, technical specifications and BOMs for the server and storage scope.
- Prepare server/storage technical responses for RFPs, RFQs, tenders, compliance sheets and customer questionnaires, and own their technical accuracy and tender compliance.
- Validate configurations for compatibility, interoperability, redundancy, scalability and performance.
- Build and validate the BOM so it supports accurate costing and OEM deal registration.
- Ensure proposed solutions meet customer requirements, OEM guidelines, implementation requirements and — where applicable — government requirements such as data residency/sovereignty and security hardening.
- Pre-Sales & Sales Support
- Support the sales team during customer meetings, technical discussions, presentations, negotiations and clarifications.
- Conduct technical presentations, solution demonstrations, workshops and Proofs of Concept (PoCs) where required.
- Provide technical authority and guidance on server and storage throughout the sales cycle.
- Work with server and storage OEMs, distributors and technology partners to develop technically sound and commercially competitive solutions, and to secure pre-sales technical resources where needed.
- Solution Handover & Delivery Coordination
- Coordinate with implementation and delivery teams to ensure proposed solutions are technically feasible and accurately scoped.
- Provide technical clarification and solution documentation during project handover.
- Ensure alignment between the proposed architecture, BOM, customer expectations and delivery requirements.
- Technical Expertise
- Core depth — strong, hands-on expertise:
- Enterprise Servers: rack and blade servers, platform selection, CPU/memory/IO sizing, firmware, compatibility and interoperability.
- Enterprise Storage: SAN, NAS, unified storage, all-flash and hybrid storage architectures.
- Storage Technologies: RAID, snapshots, replication, tiering, deduplication, compression and storage performance optimization.
- Storage Connectivity: Fibre Channel, iSCSI, NVMe-oF, zoning, multipathing and storage fabric design.
- Capacity & Performance: workload-based sizing, capacity planning, performance analysis, scalability and growth planning.
- High Availability: server and storage redundancy, clustering concepts, resilience and availability design.
- Supporting knowledge — strong working knowledge:
- Virtualization: VMware and Microsoft Hyper-V, particularly their integration with enterprise compute and storage.
- Backup & Disaster Recovery: backup architecture, recovery requirements, replication, retention and associated storage sizing.
- Operating Systems: Microsoft Windows Server and Linux environments.
- Data Centre Infrastructure: server, storage, networking, virtualization, backup and related data-centre dependencies.
Requirements:
- Bachelor's degree or diploma in Computer Science, IT, Computer Engineering or a related technical discipline.
- Server/storage OEM certifications an advantage (e.g. HPE, Dell, NetApp, Nutanix, Pure Storage, Veeam).
- Excellent written and verbal English — mandatory. Arabic is an advantage.
- Eligible to obtain the clearances and site-access approvals required for work at UAE government and military sites.
- Valid UAE driving license.
