Job Purpose:

To provide operational support and maintenance for Business Intelligence platforms (Tableau and Power BI), ensuring system stability and optimal performance; deliver expert technical support to end-users, resolving issues and ensuring data accessibility; and contribute to ongoing improvements through proactive monitoring and troubleshooting, ultimately enhancing the BI environment for effective decision-making.

Platform Support and Maintenance:

• Provide day-to-day operational support for Tableau Server and Power BI Service, including user administration, security management, and content deployment.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance and stability.
• Perform regular system health checks and maintenance tasks, including backups, upgrades, and patching.
• Manage and maintain data connections and gateways for both platforms.
• Write and execute complex SQL queries to extract, transform, and load data from various data sources.

Incident and Problem Management:

• Respond to and resolve user support tickets related to Tableau and Power BI, adhering to SLAs.
• Troubleshoot and diagnose technical issues, including data connectivity, report performance, and platform errors.
• Document incidents, problems, and resolutions in a knowledge base for future reference.
• Escalate complex issues to senior team members or vendors as needed.
  

User Training and Documentation:

• Develop and maintain user documentation, including how-to guides and troubleshooting procedures.
• Provide training and support to end-users on Tableau and Power BI best practices.
• Assist in the development and delivery of training materials and workshops.
• Data Governance and Security:
• Ensure compliance with data governance policies and security standards.
• Manage user permissions and access controls within Tableau and Power BI.
• Monitor data quality and integrity within the BI platforms.

Continuous Improvement:

• Identify opportunities to improve BI platform performance, efficiency, and user experience.
• Having good experience of SQL and DAX performance tuning.
• Stay up-to-date with the latest features and functionalities of Tableau and Power BI.
• Contribute to the development and implementation of best practices for BI operations.
• Stay up-to-date with the latest features and best practices in Power BI, Tableau, SQL, DAX, and data warehousing.

Qualifications and Education Requirements

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Experience:
• Minimum of 6+ years of experience in BI operations support, preferably with Tableau and Power BI, DAX and SSAS.
• Proven experience in troubleshooting and resolving technical issues related to BI platforms.
• Experience with user administration, security management, and content deployment in Tableau Server and/or Power BI Service.
• Familiarity with data warehousing concepts and SQL.

Technical Skills:

• Strong proficiency in Tableau Server and Power BI Service administration.
• Understanding of data connectivity and gateways (e.g., Tableau Bridge, Power BI gateways).
• Strong knowledge of SQL for data analysis and troubleshooting.
• Familiarity with ETL (Extract, Transform, Load) processes and tools
• Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
• Familiarity with cloud based BI environments (Azure, AWS, GCP) is a plus.

Preferred Skills

• Tableau Server Certified Administrator.
• Microsoft Certified: Power BI Data Analyst Associate.
• Experience with other BI tools and technologies.
• Experience with ITIL framework