Our client, a multinational automotive company is urgently looking for a Senior Executive – Field Service & Dealer development.

Reporting to Manager- Field Service & dealer development, the key job responsibilities of Senior executive will be:

Service Business Planning: - To create service business plan and sustain continuous business growth. Establish service business intelligence and tracking for Service business plan implementation at allocate markets.

Service Product Offerings: - Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory.

Customer Retention: - To improve Customer retention through development of service’s offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age.

Service KPI Management: - Ensure communication with partners and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans.

Service Cost / Pricing: Service cost / pricing study, summarize and support partners to ensure cost competitiveness in the respective market.

Service Marketing – Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each allocated market.

CRM function - To develop, implement and improve CRM / business development activities to enhance service promotion activities at allocated markets.

Dealer clinics/Operations audits – Genba visits to suggest and implement changes required to achieve higher dealer operating standards and customer satisfaction.

Monitor and improve CS Enhancement activities with established CS initiatives in line with Market expectation.

Rotate Monthly and Quarterly PDCA activity with countries in AME region.

Support Manager in all aspect of Service planning and business development activities.

Experience and Skills

7 – 10 yrs experience in automotive industry in aftersales service business planning and business development

Background must be well-rounded in the areas of service development, business management and analysis.

Ability to conduct detailed analysis and knowledgeable in evaluation of aftersales KPI’s and daily operational controls.

Ability to develop service product offerings to meet changing customer needs.

Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.

Computer literate (MS Word, Excel and PowerPoint)

High level skills desired for using excel & preparing PowerPoint presentations.

Fluency in English is mandatory. Arabic / French language proficiency is desirable.

Ability to respect & communicate with seniors of different nationalities.

Willing to travel with no restrictions especially to AME region especially African teriitory.

Strong presentation and organizational skills

Excellent Customer relations skills