Responsibilities

• Provide comprehensive IT support, encompassing ticketing, registration processes, and system-related partner onboarding.

• Serve as the primary IT helpdesk, delivering user support. • Manage demand and requirements effectively.

• Act as the main point of contact for all aspects of the partner system landscape, working in close collaboration with system owners, Area Sales Managers, and HQ IT.

• Support Enterprise Architecture Management (EAM) initiatives based on LeanIX.

• Facilitate the IT setup for new partners.

• Coordinate all IT topics of Sales offices in Australia, Mexico, Chile, and future locations.

• Ensure seamless business operations for sales colleagues in sales offices.

• Provide strategic IT input for global partner management projects.

• Lead and contribute to global projects within the Retail IT organization.

• Foster collaboration with IT managers worldwide, the HQ network department, and Area Sales Managers. • Engage in international collaboration with other Group entities on IT topics and partner integration. Undertake additional tasks as assigned.

Qualification

•         Bachelor’s degree in business information systems, computer science, or a related field.

•         Minimum of 5 years of experience in IT operations.

•         Proven ability to work effectively within a global IT team.

•         Experience in the commercial vehicle industry is preferred.

•         Proficiency in IT applications such as ERP and DMS; SAP experience is advantageous.

•         Strong background in IT project management and ITIL.

•         Expertise in IT security.

•         Proactive approach to driving digitalization.

•         Passion for new technologies and IT innovations.

•         Strong customer orientation with excellent communication skills and a collaborative team-oriented attitude.

•         Ability to work independently and as part of a team.

•         Excellent command of English; proficiency in German is a plus.

•         Willingness to travel.