Job Summary:
One of our clients in Dubai is looking for National Service Manager and is responsible for Profitability, Service standards, controlling costs, building a loyal clientele and maintaining good employee relations. But most importantly, must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
Key Responsibilities:
- • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
• Providing training on administrative policies and procedures for all department personnel. Ensuring technicians maintain their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
• Experience Passenger cars, commercial vehicles motor cycles, marine products is a must, added advantage of Marine engines & Motorcycles.
Requirements:
- • Minimum 15 years experience in UAE market with recognized automotive brands, high tech products, handling multiple locations.
